Delivery and Payment


We offer various payment options, including Visa, Mastercard, Bitcoin, Ethereum, and USDT. However, we reserve the right to restrict certain payment methods without giving reasons, depending on the products ordered, creditworthiness issues, previous experiences with the customer, the total order value, or technical availability.

The sum owed for an order will be debited immediately in the case of Visa, Mastercard, Bitcoin, Ethereum, and USDT payments. The goods remain the property of Prime Care AG until full payment has been received from the customer.


We deliver our products to any requested address worldwide. The individual product pages on our website state when the requested product will be dispatched. In rare cases, delivery may take longer than the time stated due to delays on the part of our suppliers. In such cases, we will send the available items as a partial delivery and the remaining items as soon as possible.

If an ordered product is no longer available, we will cancel the order (partially or in full) and refund any payments made. We are not liable for damages resulting from late deliveries or undeliverable products.

Delivery is deemed completed at the time of handover to the postal services. The benefits and risks of the goods are transferred to the customer upon handover to the postal services. We will send a confirmation email to the address provided upon sending an order.

Please note that cool items cannot be dispatched on weekends as uninterrupted cool conditions cannot be guaranteed.

Countries to which we do not ship orders

Please see the list of countries we cannot ship to.

  • Austria
  • Cyprus
  • Ireland
  • Norway
  • Schweiz
Huebacher 36
8153 Rümlang
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