Return and Refund Policy
Thank you for shopping at Beeovita.com Your satisfaction is important to us; however, we do have certain limitations on our return and refund policy.
No Refunds in the Following Cases:
- Unclaimed Packages: If a customer does not claim their parcel at the post office upon receipt, no refund will be issued. Funds will not be refunded for unclaimed packages.
- Import Taxes: Customers based in Europe but not only, are fully responsible for any import taxes that may be charged. Failure to pay these taxes will result in the package being returned to us, and such orders will not be reimbursed.
- Customs Hold in Destination Country: If a package is held at the customs of the destination country, funds will not be refunded. Customers are responsible for ensuring that the items ordered are allowed in their country.
- Customs Return from Destination Country: If a package is returned to us by the customs of the destination country, no refund will be provided. It is the responsibility of the customer to be aware of and handle any customs regulations and restrictions for their country.
Important: If you have faced one of the situations listed in points 1-4 above, your order will not be reimbursed.
Shipping Address and Recipient:
- No Changes After Shipment: Once the package has been shipped, we cannot change the destination address or the recipient.
- Changes Before Shipment: If the customer requests to change the destination address or recipient before the package is sent, this may incur additional shipping costs.
Returned Packages:
- If a package is returned to us because it was unclaimed, Beeovita will keep the package for two weeks from the date the package is received back. We will notify the customer about this situation via the email provided during the ordering process.
- Within this two-week period, customers may opt for re-shipment. The re-shipping fee will be the original shipping cost plus a 30 CHF penalty.
Cases for Reimbursement:
- Missing or Damaged Items: Beeovita.com will reimburse the cost if items are either missing or damaged from the package. However, to qualify for a refund or replacement:
- Evidence of the missing or damaged items must be provided at the post office or upon receiving the package.
- No refunds or replacements will be issued for missing or damaged items reported after the package has been accepted and taken into the customer's possession without immediate evidence.
- Lost in Delivery: If a package is confirmed to be missing and not delivered, and this is verified by appropriate evidence, Beeovita.com will issue a full refund or resend the items to the customer.
- Switzerland Customs Issues: If a package is stopped and held by customs in Switzerland and does not leave the country, a full refund for the order will be issued.
Note: If you have evidence and proofs for cases that qualify for reimbursement, please feel free to request a refund. Upon receipt and confirmation of all required data, the refund will be processed within a maximum of 48 hours.
By placing an order on Beeovita.com, you agree to adhere to the above terms and conditions.